REFUND POLICY

We want you to be happy with your purchase from Prookie. If for any reason you are not satisfied, we offer refunds, exchanges, or store credit according to the following terms.

All refund or return requests must be made within days of the delivery date. To be eligible for a refund, products must be unused, unopened, and in their original packaging. Perishable items like protein cookie bars must remain sealed and stored properly to qualify for returns.

To initiate a return or exchange, please contact us at [prookie@[your-email].com] with your order details and reason for return. We will provide instructions on how to send the item back. Return shipping costs are the responsibility of the customer unless the return is due to a defect or shipping error on our part.

Once the returned product is received and inspected, we will process your refund to the original payment method or offer a store credit, based on your preference. Refund processing may take up to business days.

Please note that customized or personalized orders are final sale and not eligible for returns or refunds unless defective. We do not provide refunds for change of mind or allergies discovered after purchase.

If you receive a damaged or incorrect item, please notify us immediately so we can remedy the situation at no additional cost to you.

If you have any questions about your order or our refund policy, feel free to reach out to us at [prookie@[your-email].com].